What is Feedback and how should I use it?
Feedback is how Buyers and Sellers build their online reputation. It is the
heart of eBay and we strongly urge your participation. We encourage you to leave
us a positive feedback and a friendly 5 STAR DSR (Detailed Seller Rating). We
will be happy to reciprocate. Please remember that eBay now treats Neutral and
Negative (Non-Positive) feedbacks the same. Please contact us before leaving
Neutral or Negative Feedback.
What is a DSR and how should I use it?
DSR is an acronym for Detailed Seller Rating. Ebay's system now allows Buyers to rate
Seller performance in greater detail. Buyers may rate Sellers by selecting 1-5 Stars in each of 4 categories when leaving feedback.
Please leave us a 5 star rating in each category. We appreciate it!
Item as described





Communication





Shipping time





Shipping charges





How many Stars should I choose? Why should I
choose 5 Stars? We encourage you to
select 5 Stars in each category. We are committed to providing you 5 Star
service. While it would seem that 3 stars is average, and 4 stars is above
average, why do we ask for 5 stars? DSRs are calculated mathematically. 3 of 5
Stars is 60%, not average but failing. 4 of 5 Stars is 80%, also a failing
rate on eBay. Even 19 of 20 possible Stars is only 95%. We are maintaining a 98+
rating and we need your support. Please leave us a 5 star rating in each category.
What should I do if there is an issue with
my transaction or I do not feel the Seller merits a Positive Feedback or 5 STAR
rating? Please contact us immediately and
reserve your feedback until we have had the opportunity to assist you. We will
be happy to help, and want you to be happy with your purchase. We will do our
very best to resolve any issue and earn your positive feedback and a 5 star
rating.
What issues may affect my transaction? We
work very hard to ensure a successful and pleasant experience for our customers,
however a very small percentage of the time the transaction may be disrupted.
Buyers, Sellers, and the Shipping Carriers we all depend on
sometimes make mistakes. Ebay and PayPal sometimes suffer system
errors which can disrupt a transaction.
Buyers may misinterpret the listing or not read
it completely,
mistakenly order the wrong item, or wrong quantity, provide an outdated
address, or fail to complete checkout or payment. The most common error is outdated eBay or PayPal
addresses. Please verify your confirmed address before completing payment
for a purchase.
Carriers may not deliver in a timely fashion.
They may deliver to the wrong address,
damage the package in transit, or lose the package
completely. The second most common error is a delivery
failure, Mis-delivery, Damage or Loss. This is why we strongly recommend
Shipping Insurance for all packages.
Products may require setup, configuration or
installation support. There may also be product defects (less than .005)
How can the Seller help me with these issues?
We are very happy to have the opportunity to assist you with any of these
issues. We cannot prevent mistakes by Buyers or Carriers, but we can help to to
solve problems. We can correct mis-shipments and addresses. We can assist you to track your shipment, locate missing
packages, or file claims for insured packages which
are lost or damaged in transit. We can assist you with shipping discounts,
combined invoices for multiple purchases, checkout or payment completion. Our
technical staff will gladly help with setup and installation or configuration of
your product, or provide diagnostic assistance to identify defects. We are also
proud to provide a 1 year warranty on all our products and assistance with
warranty returns.
Important Things to Remember :
Feedback and DSRs are a way to communicate your level of satisfaction with a
Seller. Please remember that failures by Carriers, fuel costs,
surcharges and shipping rates are controlled by the Carrier, not the Seller. Feedback and DSRs are not the appropriate forum to rate Carrier performance. Neutral or
Negative Feedback or low DSRs can damage a Seller, but will not affect the
Carrier in anyway. Please rate us on our performance, not the performance of
the Carrier.
Thankyou for your participation
!